Overseas medical case management
What is overseas case management?
Overseas case management helps Allshores health plan members navigate the process of receiving medical treatment outside of Bermuda.
Our dedicated overseas care team works with you and your doctor to coordinate approvals, prepare documentation, and connect you with appropriate medical provider. We help ensure your care journey is seamless and well-coordinated, so you can focus on your health.
Overseas case management
- Guidance through the overseas care approval process
- Dedicated case manager to support your journey and coordinate care
- Travel concierge to help with travel logistics and upfront payments
Who is overseas case management for?
You may benefit from overseas case management if you:
- Have been referred for specialised treatment not available locally
- Need help navigating the overseas care approval process
- Are unsure what services or travel costs may be covered
- Need help coordinating appointments with overseas specialists
- Would like guidance preparing documentation and medical records
- Want support planning your travel and treatment schedule
What types of support are available for overseas care?
Depending on your situation, we can help with:
- Explaining your health coverage and what may be eligible for coverage
- Supporting the pre-approval process and preparing documentation
- Connecting you with trusted overseas medical providers
- Coordinating the transfer of medical records and referrals
- Providing a dedicated point of contact throughout your care journey
- Helping you prepare for travel and treatment abroad
- Arranging emergency overseas care or evacuation when required
- Guidance and coordination in the event of a medical emergency abroad
How overseas case management works
Our team works with you, your doctor, and overseas providers to help coordinate your care from start to finish.
While each situation is different, the typical process includes:
- Your doctor completes an overseas referral and our team begins the approval process.
- You’ll be connected with a case manager who will guide you through your care journey and answer your questions.
- We help confirm coverage, prepare documentation, and connect you with appropriate overseas specialists.
- Our team helps coordinate logistics so you know what to expect.
- Once you return home, our local care support team may assist with coordinating follow-up care.
Learn more or get started with overseas case management
Overseas medical emergencies
If you experience a medical emergency while traveling abroad, please contact our team as soon as possible. Early notification allows us to help coordinate your care, provide guidance, and communicate with your providers as needed.
Call us at 1-800-720-7315 or email us.
